Refunds and Exchanges

It is important to Adorned By You that you are happy and satisfied with our services & products. If you are not pleased with your purchase or our service. Contact us directly so that we can find a solution that is best for all parties.


SHIPPING

You are able to request to rush an item before making the purchase, and we will confirm if that is a possibility.

Custom Products

Most Custom products are generally made to order, so please allow up to 7 business days of any purchase before shipment unless otherwise stated in the listing. 

Non custom Products

Non Custom product will be shipped within 2 days of the order date.


Shipping Returns                                                                                                                         

You have 10 days from the date of shipment to return or make any claims of lost, stolen or damaged particles. You are responsible for paying your own shipping cost for returning your item. Shipping cost are Non-Refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Non Custom Returns 

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Jewelry Returns

If jewelry is defective upon arrival, you can send it back for a repair, granting we have the materials for the specific piece. If we aren’t able to repair it we will replace it with a piece of the same value.                                                          


REFUNDS

To receive a refund the product must be in the same condition you received it and in the original packaging. Please keep the receipt. No refunds or exchanges on customized Jewelry unless products are damaged or defective upon arrival.

You will receive a refund for all other products using the same original method of payment you used to make the purchase. You are also eligible for a store credit.     


Checkout

During checkout before finalizing your order, You will have a variety of shipping options that will include a delivery confirmation number which is already adjusted into the initial shipping cost. Options will include priority mail with tracking numbers, expedited delivery with priority express.    


Lost Packages

In the event that you package hasn’t arrived within a reasonable amount of time. Try checking in with your local post office in case they are holding the package.


InsurancE

MERCHANDISE INSURANCE

Adorned By You encourages you to purchase insurance with every order. You have the option to purchase insurance upon checkout. If you have proof of delivery and no insurance then you will unfortunately be responsible for the full value of the product if you want to make another purchase.                                                            


ADORNED BY YOU ADVISE PARTICIPANTS NOT TO USE ANY PLIERS, TOOLS OR EQUIPMENT TO ASSEMBLE ANY JEWELRY UNLESS DIRECTED OR MUTUALLY AGREED UPON BEFORE THE EVENT. ALL CRAFTING ACTIVITY MATERIALS IS NON-TOXIC AND CHILD FRIENDLY. ALL GLITTER & PAINT USE ON BODY IS COSMETIC-GRADE, MADE FOR BODY & FACE PAINTING. IF YOU HAVE ANY ALLERGIES OR QUESTIONS ABOUT ANY OF OUR MATERIALS FEEL FREE TO ASK OUR A-TEAM. ALL PRICES ARE SUBJECT TO CHANGE.